I turned up early and there was a sign on the door saying ‘sorry we missed you’ but also said ‘treatment in progress’ so I waited around, 20 minutes after my appointment time, 2 knocks on the door and a few calls to the phone number and a voicemail left, I realised no one was there and I went home. I have since not received any communication about why she was not there. I wasted an afternoon travelling to the place and waiting around for half an hour.