The hairdresser, Amir, was excellent not just with the hair cut and blow dry but also with customer service and attention to detail. He is the only hair dresser I have come across who uses the hair dryer such that you don't feel any heat on your head but yet have a perfect blow dry! The only low point of my experience was the actual salon - it needs a face lift desperately!
The beautician is very nice and polite but unfortunately the venue is in need of a lot of improvements, as it's quite run down. The treatment room did not have that calming, tranquil ambiance that you would expect, mainly due to all the clutter as well as the tube-lights.
The facial itself was good. The beautician was very thorough and took into account the issues I had with my skin. He did a good job but unfortunately the venue does not match his skills.