The spa is located inside a gym, which wasn't what I was expecting. No robe, just a gym towel, which was disappointing. The floor in the changing room was absolutely soaking, and no effort was made to dry it in the whole time I was there. Similarly the floor around the pool etc was very wet, which made it quite slippery. The beds around the pool were pretty soggy too. The massage and facial was nice enough, but I was expecting a lot more from the spa experience.