Our time was cut short since we were 10 mins delayed. Which is fine because it was a delay from our end. But their own receptionist asked us to wait in the waiting area which further delayed us for 10 mins since we were waiting for no one in particular. My partner got deep tissue massage which was extra charge - but since the massage was reduced to 30 mins from 55 mins - I am not sure why we were charged £10 for deep tissue. Shouldn’t it be £5?
Not a great experience.
This venue is old, tired and had zero relaxing spa vibes, more grungy sweaty gym vibes. Pool area and changing rooms were particularly grim and we witnessed more than one male client use the sauna/steam room till they were dripping sweat then jump straight in the swimming pool (having bypassed the shower) as if it were a cold plunge. So disappointed as the masseuses were very good and massages great however the venue gave us the ick! Would not recommend or return here.