The staff were really friendly and I love my haircut (I had Ana). I have long hair and only had a trim so I don't know how they are with other hairstyles though...
Only negatives is that the place needs a bit of a re-vamp. There were empty sockets in the ceiling (obviously where lights should be) and the toilet didn't have a lock. The place needs a bit of TLC then it would be great.
The colour was excellent, exactly what I had asked for. I was left waiting for quite a while and was there for longer than I would normally expect for that treatment. Overall a good experience though!
Highlights turned out warmer and lighter than expected- but nothing a toner can't fix. Chelsea followed up with an email two days later to check if I am feeling okay about it and if there is anything they can do - Perfect customer service and for that I will return.