As another user commented, it was strange to walk through a gym to get to the room, but as it was on the second floor, it was away from the noise and tranquil. I attended to recover from a shoulder injury which I'd been to see a physio about, but with little improvement. However, Amy was able to free up the shoulder and also recommend stretches to help - pretty much all the physio did previously, but with a massage! Shouldn't have wasted my time with the physio! Highly recommended