The whole experience was just really positive. I came in to the salon very nervous as this was my first time in London. The receptionist/manager was very welcoming and friendly and made me feel comfortable as soon as I walked in the door. The nail technician was also very friendly and made me a cup of tea which was very much appreciated. The salon in general is clean and well presented. The beauty therapist was very professional, skilled and friendly; my skin looks and feels amazing! Thank you.