Upon arrival (9.30am) I was told there were many double bookings that day including mine & that I would have to wait 2 hrs to be seen. Very disorganised & a great inconvenience to my schedule.
After 2 hrs, the PT; Ben C, collected me late from the waiting room. Despite saying that I would still get a full hour, he conducted an unnecessarily long 'Consultation' for 25 mins and finished my massage early! I only received about 30 mins of massage out of the paid one hour. Very unprofessional.