20 minutes late with no explanation or apology. I was taken to have my hair washed before anyone had spoken to me or asked how I would like it cutting. No one introduced themselves to me by name. But I was happy with my hair at the end, just a shame about the customer service.
Was made to feel very comfortable, we worked out together what I wanted and what would suit, and she finished it off in the way I would normally do my hair rather than the usual straighten etc. Definitely going back!