At the end of my appointment I couldn't tell if my hair had been cut the way I asked, because it had been styled very oddly (not the way I had asked). By the time I got home the styling had fallen out and I looked like a scarecrow. After I washed and dried it I could see that it had been cut adequately.
Staff absolutely lovely but blow-dry was not set particularly well and so did not last more than a few minutes. My hair normally takes very well to styling so perhaps just didn't agree with the products used.