I arrived on time for my appointment and sat and waited. The beauty therapist finished up with the previous client after 10 minutes and then went and sat on the phone for another 10 minutes despite acknowledging I was there any waiting.
Starting my appointment 25 minutes late by the time I went in, there was no apology or recognition of how long she kept me waiting and I found her rudeness frustrating as I had been so polite and understanding. All I wanted was a simple ‘sorry I’m late’.