Very disappointing. I booked an initial consultation, was kept waiting for 20 minutes over the time I had booked. Later, I found an email notifying me that my appointment had been changed for 15 minutes later. It was too late because I was already there! When I was called by Rosie - just found out that was her name as she didn't introduce herself - she walked ahead of me letting the door shut in my face! It soon became abundantly clear that she wasn't at all interested in me or why I was there.