I would say that visiting the salon seemed to be, for me at least a series of unfortunate events. I was offered an "introductory price" which seemed higher than the groupon price that I phone up to initially enquire about (if still running). The cut seemed a little excessive but I was told that my hair required a fair bit taken off, and the colour unfortunately washed away within 2 washes and I was left with banding, due to me using box colours and lighter roots again (the 2 problems that I needed rectified). I phoned and explained and was asked to travel in to allow the hairdresser to take a look. Upon inspection I was informed that I should have used shampoo for coloured hair rather than the Simple shampoo which I had used as this had "stripped" the colour away and the problem was entirely mine. Using a particular shampoo was never suggested and even so, 2 washes, really??? she said that the only resolution was to redo the colour at a cost of £60 and when I said that I would be paying twice across a week, she simply nodded. Inferior after service, inferior customer service sadly.
Laura was really good with her massage technique and I enjoyed the hot stones massage. She explained how the massage would work and gave me 2 options to select from. My shoulders and back felt so good afterwards! It was so relaxing and Laura is so friendly I've now booked in for further treatments. It's a small room but very relaxing and private.