Ok facial overall. I was surprised the ‘bespoke’ didn’t mean you can tailor it to your needs, but after raising this with my therapist she offered to use a serum which would help with the outcome I wanted which seemed fair. Although not bespoke really. Main negative is you can hear all the other therapists at the top of the stairs chatting and laughing, i don’t want to be a grump but it was loud enough you could hear over the relaxing music which is a shame