Beautiful place and Natalie my hairdresser was lovely and really knew what she was doing. She compltely understood what I was looking for and then talked me hrough how she was going to do. Will definatly be back!
Had a bad experience at this salon . The staff were very rude, unprofessional and unwelcoming .The colourist asked a junior (Nadina) to wash my hair and put toner , it was obvious she did not want to do it . She didn't speak a word to me yanked my head back, barked orders, used cold water , clawed her fake nails into my scalp , scraped a brush very roughly through my hair, plonked the toner on and walked off without saying a word to me . I was left very upset.
Her and her colleague were bad mouthing other staff members and I was treated like I didn't exist .
The actual colourist I had Hannah was exceptional however she is let down by her team .
Absolutely awful! The first time I booked here I turned up and the shop was shut - they had rang to confirm my appointment that day, then when I rang the Manchester salon asking why the Didsbury shop was shut they said they were meant to ring and cancel my appointment but they confirmed it with me 'by accident'. Gave it another go but this time they rang me THE NIGHT BEFORE my booking to tell me it was cancelled because they'd over booked by accident. Absolutely shocking customer service will never be booking here again.