This was my second time here. I didn't particularly like the self-service aspect of blow-drying the first time, but it's pretty good value for highlights and I was really happy with the colour last time so I decided to try it again. This time I arrived on time and was told to sit, nobody told me what was going on, offered me a drink or take my coat, I sat waiting for 35 minutes completely ignored by staff until I made a point to ask the woman on the front desk what was going on. It's okay, I understand that they fall behind sometimes, but please communicate to your customers! I had no idea there was a wait, and not very nice when you've decided to treat yourself to something and are greeted like you are in the way. The woman who did my hair was very lovely and friendly, but I'm afraid I'm really disappointed with the results. The highlights are so sparse, you can still see my roots. I'm going to have to go to another salon and have it fixed, so pretty annoying. I also booked a full-head and she only did a half-head. Won't be coming back here or recommending I'm afraid.
Very nice attention from reception immediately,very professional confident Lucy knew and did great colour change,full confidence in her, followed by terrific blow dry complimentary by Ashley. Nice green tea and very relaxing,,end result,,,I’m very thrilled
Thankyou Team pierre Alexandre