The salon were prompt to reply to my online message. Before my appointment Julie did a consultation. I’d gone to the salon thinking I needed a full balayage/ombré colour as quoted by another salon. Julie gave me some great advice about how to actually get the effect I wanted with a root stretch using the colour I had in my hair, and that actually would be enough to achieve the desired effect. When I walked into the salon I was greeted by name and welcomed. I was very happy with how it turned out