I'm not leaving a one star review because I do feel a lot of effort was put into the manicure, and things could be improved with training / experience. However, quality was very lacking - cuticles were clipped too short even though I asked for them longer as I am prone to bleeding (I bled once during the clipping), and polish was applied patchy and lines were not clean. The soaking tray and UV lamp were also extremely dirty, which made me doubt the overall hygiene standards of the tools, etc.