I am so glad I found this salon, they provide fantastic service every time I visit, the waxing treatment was really good, the hot wax has a minty scent which I thought was quite nice.
I booked an appointment for the shallac nail treatment at 5.15pm. At 3.50pm I received a text asking me to arrive at 5.45pm instead of 5.15pm as the staff were running late. I arrived a little before 5.45pm and was informed that the staff were running a couple of minutes later and was asked to take a seat and wait. At 6pm I had still not been called for my appointment so I inquired when my appointment would begin. At which point I was informed that it would be another 20 minutes wait!! Needless to say this is not acceptable. I was unable to wait the extra 20 minutes as I had evening plans and so I have requested a refund. The salon should not take bookings if they are short staffed, and if there is a delay they should keep customers properly informed as to how long the delay will be. Appalling service. Please avoid this place at all costs.