Poudre Beauty Boutique Reviews
149 Lee Road, Blackheath, London, SE3 9DJ
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1985 reviews
Staff very attentive and polite. Very clean and efficient service. Will be back
Crikey where do I start. I am writing this review because I can't believe the high ratings it got and which encouraged me to go there in the first place. Alarm bells first rang when there was no one in the salon at 1pm on a Saturday. The staff could barely speak English and didn't seem to understand what I had booked, but they seems to like standing close to the hairdresser watching me and chatting which made me feel really uncomfortable throughout. When I explained that I was there for a half head of highlights, a hair cut and a deep tissue massage the lady disappeared and came back with a dye solution for my hair. She didn't even discuss the colour with me and just slapped it on, crunching the foils on as if my hair was a turkey dinner. The manager was very polite and nice and said that the hairdresser had a very good technique and that it would look very nice. Utter rubbish. When the highlights were washed out I was pretty much told that because I have a few grey hair hairs that I should buy a toning treatment for £20 or the colour would look bad. So obviously I did. The cut itself was very nice although what I actually wanted was a trim. She didn't understand "please just take the ends off" and I ended up having the haircut that she wanted me to have, not the one I wanted. And I am left with very clear visible roots from the colour- not the natural looking result I wanted at all. And the massage... I have a small child who keeps me awake a lot and so I was exhausted. The purpose of a deep tissue massage is to get rid of knots. She basically just stroked my back for 45 minutes and sent me asleep because I was so tired- but the knots remain! All in all I was way too polite about all of this and should have asked for a refund as I'm going to have to go elsewhere to have this sorted out. I definitely wouldn't recommend this place unless you speak Lithuanian or Russian and are a lot braver than me.
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I loved the venue.
The treatment itself was very pleasant, quick and the lady did a great job! I'm so happy that I found this place as this from now on will be the only place I will visit to get my waxing done. Thank you!
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