Friendly. My stylist wasn't Mehmet - think it was Ellie. I am happy with the cut but I did not enjoy the experience. Washing my hair she was rough, snagging the hair. I asked her to be less vigorous with massage & she said I know I have heavy hands! Later when cutting she tugged the hair hard & the skin on my temples was pulled. Later she used a v. hot hairdryer, I had to draw away as I felt burning. BTW she did not do it on purpose - just did not seem to realise the discomfort causing me,