I thought I booked a gel manicure as stated in the description, but when I arrived, I was informed that I’d have to pay £15 more. To make matters worse, they wouldn’t accept card payment and directed me to a dubious ATM which ended up retaining my card. When I returned, they suggested rebooking the full treatment. I refused, knowing I wouldn’t get a refund from Treatwell once the appointment had passed. Overall, this experience was incredibly frustrating and unprofessional. I do not r
I booked a gel manicure, but on arrival, I was told it would cost £15 more. They only accepted cash, directing me to a sketchy ATM that kept my card. They suggested rebooking, but I refused, knowing I wouldn’t get a refund. Unproffesional