Pure Synergie Hair & Beauty Reviews
79 Trafalgar Road, Greenwich, London, SE10 9TS
Check availability and book onlineReviews are written by customers after their visit.
1616 reviews
I booked an appointment for 11am on Sunday, choosing this hairdresser in part because I would be seen at a convenient time for me this week. Soon after, I got a notification from Wahanda that my appointment had been rescheduled to 2:30pm later that day. If I had not seen my email at that moment, I would not have known that my appointment was going to be 3 and a half hours later than I booked. Luckily, my schedule that day was free, so it was not a big deal. Then the next day, I got an appointment reminder from the salon that my appointment was 2:45. Again, it was workable with my schedule, but at no point did anyone from Wahanda or the salon call me to check that this time change was ok.
The time issue was confusing and I wasn't even really sure what time my appointment was supposed to be, so I arrived at 2:30. When I checked in, saying I had a 2:30 appointment, the owner emphatically corrected me, "2:45." I am not sure whose fault this scheduling problem was, the salon's or Wahanda's, but I found it very inconsiderate. What if I needed to get my hair done that day? Would I have gotten a refund after my appointment was changed? I had booked and paid for the appointment, so the salon should not be able to change it without checking with me.
Booking difficulties aside, the treatment I got from Jelena, the stylist, was very good. after a few botched self-dye jobs, my hair was in three colours. Jelena took the time to take my skin and eye colouring and my natural hair colour to pick the perfect tones for a half head of highlights. She explained everything as she was doing it, which made me feel more relaxed about the process, which was quite a big change. She did a great job manipulating two strengths of bleach to even out my hair colour. You would never know now that the colour was such a mess before. She was polite, friendly, and a little chatty without being too gabby Jelena on her own would get 5 stars, but the other staff service I got at the salon was iffy, as mentioned before. The salon did have a nice selection of dyes, though (I paged through their book).
The cut, a blunt long bob, turned out really nice. She put extra effort into making sure it was precisely even all around. The blow out was beautiful too - it lasted a whole day, which is really saying something considering my curly hair.
The only concern I had around the cut was that she didn't ask me about my curly hair or verbally address it in any way. It turned out ok curly because it is short hair in one layer and maybe she planned it that way, but I was really nervous about it. I would have felt better if she had asked me more about how I style it normally. The blow out was beautiful, but I just can't realistically do that myself every day. It should be said though that she finished in precisely 2 hours 30 minutes, so maybe she was short on time, considering my hair colour needed so much attention.
In summary, I would give Jelena (the stylist) 4.5 and the salon a 3.
Ladies' HaircutsShow all…
I went in with a picture and came out with only a passing resemblance to it but other than that the cut itself is good. It suits my hair, which is thick and wavy, and I was grateful my stylist, Yelena, did not make the usual comments about its thickness and waviness. She was precise and a little too conservative about how much to cut as she recommended a shorter cut after she'd styled it. Good value but I found the shampooing and cutting too uncomfortable as I prefer a more gentle treatment.
Ladies' HaircutsShow all…
Friendly and chatty staff. There were two dogs in the salon - not a problem for me, but may be for some people...? Quick and efficient service and happy with my highlights. Great colour!!
Hair Colouring
This place is brilliant, I went in with red hair wanting to go back to my original colour (blonde) knowing it would be near impossible. The colour correction was brilliant and incredibly professional. Great cut and blow dry to finish it off. I thoroughly recommend booking your cut or colour here. AMAZING.
Ladies' HaircutsShow all…
Dissatisfied with end result, although they did promptly try and rectify the cut and colour, it felt like because this was a promotion, I wasn't treated as well as a paying customer possibly would.
Ladies' HaircutsShow all…
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