I was given a coffee whilst filling in the health form prior to the treatment. SheShowed me to the room and let me smell and choose between 3 different oils, asked me what I wanted from the massage then left me discretely to get ready. The massage was amazing, she focused on my legs where I told her I get a lot of cramp tension. she asked a couple of times throughout the massage if the pressure was ok. Afterwards she brought me a glass of water and some aftercare tips and allowed me to get ready. Overall very impressed.