I gave 1 star for everything as I got a txt at 13.46 advising that they had had a bereavement. So I advised that I can’t wait around for a reschedule appointment so cancel and refund my money. I was upset at the fact that reschedule wasn’t done. I was told that she would contact me the next day. I work for the 999 service and I am working 6 days a week so don’t have all the time in the world.