Wax took way longer than it needed to. Loads of hair left, terrible wax. I've had lots of bikini waxes and this by far the most painful, she just took a long time to do it with little affect.
I had a hollywood wax, I was a few minutes early and had to wait outside as the therapist was in the treatment room with the front door locked. The wax itself was very good. She was friendly and thorough. I like the fact they use products that are free from parabans and many other toxic chemicals.