Ruslana is so good at what she does but she was running ~35 mins late for my appointment. This was after my appointment had been moved to 1205 from 1220 - I might as well have stuck to the original time I booked! I understand these things happen, but all I needed was a call to ask if I could come in later. Please can communication and time keeping be improved? This would massively improve the service. Many thanks.