Gels were sanded off not soaked. Arezo complained my cuticles were dry (fair) but didn’t go gently at all. Left with several bleeding nails and still have wounds nearly a week later. I thought the manicure itself looked okay at the time but once I got home I realised how shoddy it was. Arezo again complained that my skin is too close to my nails as an excuse but no one else has had this problem. Would not recommend at all