Jenna was very friendly and attentive. She immediately made me feel comfortable and was happy to tailor the full body massage to my needs, as for example spending more time working on my shoulder blades and upper back as I had issues with those areas. She is really easy to talk to (if that's what you want of course) and the general atmosphere of the room is very nice, including a heated massage bed and aromatic oils. I have now become a regular :)