Seen promptly, taken to room upstairs. I asked if the Treatment was 50 minutes and this was confirmed by the Therapist. Plastic-encased Couch was very uncomfortable with only paper towels covering it and no' hole' for face. Light were left on despite sun shine through windows, loud traffic noise (by bus terminal) and no tranquil music to drown out noise. Facial was thorough but hurried and lasted about 10 minutes. I then undressed for my massage. The couch was hard and uncomfortable. The massage was quick and hurried and I did not feel at all relaxed. I was not covered with a towel. After 15 minutes, the Therapist said that the treatment was finished and left me to get dressed. I glanced at the clock. I had been there 30 minutes altogether, from start to finish. I was made to find my own way downstairs and out of the shop. Felt cheated.