I was very positively surprised. With little explanation my stylist, Charlotte, cut my hair in the precise style I wanted. She was very friendly and highly competent. Also, the shampooing was exceptional as it really felt like a head massage, quite relaxing. Everyone at the salon were very polite and friendly. The salon has a very soothing, friendly, relaxing and elegant atmosphere. It was also very clean. The salon provides great value for a very reasonable price. I thoroughly recommend it!