Having had previous massages at this venue I was extremely disappointed. My masseuse, Ismali, was awful. I had booked a back, shoulder and neck massage but she worked on my arms, my hands and then wanted to give me a head massage. I told her this is not what I had booked (and I know I have not had to tell previous masseuses this is the case). She used her elbows on my back but she wasn't very good at establishing where the knots were and caused a lot of pain. I did not leave feeling more relaxed or like I had had a massage.