It was my first time at Rapunzel's and I had a facial, eyebrow threading, cut and balyage treatment. I was there for 5 hours!! I am so pleased with everything, the ladies are lovely and really great at their job. The only thing that could have made my experience a little more pleasant is perhaps being offered something to drink. Most hair salons will offer tea / coffee as you are there for a while. This is my only comment though, overall five stars.