The staff were polite and friendly. The overall space looked clean but the tools used for my manicure & pedicure looked liked like they were not looked after very well, a bit old but seemed clean. There was a small selection of colours to choose from and they looked old and overused. The colour I chose needed to be thinned out but I do not think it did much to the consistency as when you looked at the end result in the sun, you could see the application was not good. I kept the toes but took off the colour off the finger nails as soon as I got home. I do my own nails most of the time so going to a salon I expect a better result.