Ravish were new to me and Etka immediately made me feel at ease, especially as I was going on hols and it was my first time there. She is great with suggestions, detail and listening to what you want, asking you to confirm you are ok with what she is doing at each step. I had Biab refils with flower artwork it was amazing. I have a bad finger so half a nail each side and she made it looked perfect. Highly recommended, they are very popular book early