booked appointment for 10:45 but no one was there when i arrived even though the shop opens at 10:00. i called and was told to come back later. i also had one guy start doing my nails and then halfway through someone els came in to do them, and he was clearly more skilled. the first guy was also working on mine and someone elses nails at the same time so i had to wait for quite a while. nails are fine but the experience was not great