I was warmly welcomed in with a smile and glass of wine. I was a bit early and my hairdresser called Jak was still with another client. He still made time to come over to introduce himself and to say he will be 5minutes. It was a very pleasant experience from start to finish and I was extremely happy with my hair and the service and how professional they were. He also tried a new product for my hair which I really liked and will be buying! Thanks for a lovely experience and them not even knowing making me look and feel amazing at the start of my birthday celebrations that evening!