I have been coming to this same venue for nearly six years now,if I was not satisfied I would not return again and again.. I have had different stylists over the years but have only had Sophie since September,she is friendly,caring very welcoming, will chat with you rather than sit in complete silence which is lovely.. Sophie listens to exactly what you want rather than what they think you should have but will advise rather than demand if your style/cut needs slightly changing for some reason