I’ve been here a few times so I believe this was a one off experience. I had to wait 15 minutes for my appointment without acknowledgement they were running behind. I found the woman who waxed my face to be very rough. She was pull the wax off directing without holding my skin taunt and it was very painful. After my service was finished there was still little bits of hair on my face that hadn’t been removed. I was really upset about my experience and didn’t accept her offer to fix it.