Super friendly and makes you feel comfortable! Very qualified with years of experience! QUALITY PRODUCTS! I got full leg wax and she used aloe Vera wax which I must say was very good for my sensitive skin. I had previous experience where I had strawberry legs for weeks after waxing at another place but with Rita, my skin looked amazing!! She doubled checked all hairs were gone and made sure I also checked and was satisfied! Amazing! Will definitely come back!