Rita is very nice and has a personable manner but what is most important is the treatment. I must say that while Rita did extract a lot of impurities from my skin, two days later I have lots of highly visible red marks in the areas she extracted from and I really think my skin has been damaged by her using excessive pressure to clear my pores with her fingers. I have also ended up with several new spots in places I don't usually get them, maybe because bacteria was spread around. I am really hoping the red marks fade away - at the moment they are not looking good - and this is not what you want when you have splashed out money to try and make yourself look better :(