Myself and friend were late for the 1st appoinment slot due to being stuck in traffic we had travelled from Noth Ayrshire.
The treatment room felt quite chilly, I am only 4ft 11in, I was not offered a stool to get up on bed, I didn't hear which way I was to lay on bed which was very cold despite coverings, I found she turned my head from side to side quite sharply
rest of massage was really good, however she only asked if I need a stool on returning with water and watched me struggle to sit up.