I stayed overnight at the Crowne Plaza and treatments were part of the deal we booked. On arrival at the spa, Jac explained everything to us. She then went on to carry out my treatments. My Swedish back and shoulder massage was the best I've had. I also had a facial and reflexology which were equally as good as the massage. Jac was professional but friendly, I thoroughly enjoyed my visit and would return.
Booked this as a birthday treat. The package included use of the pool etc, and preselected treatments followed by lunch in the hotel. Our experience with the spa, staff and therapists was excellent however it all went wrong when we went for lunch. On arrival at the restaurant at the allocated time, we waited for 15 minutes before drinks arrived and a further 45 for lunch which was the wrong despite being ordered 2 hours before. Book the spa - it’s great. Just avoid lunch.