Riverwalk Nail & Beauty Reviews

Unit 34B The Riverwalk, 1 Framwellgate Bridge, Durham, DH1 4SL

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Reviews are written by customers after their visit.

4.5
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Written by our customers, so you know what to expect at each and every venue.
I was happy with the treatment from Megan and my lashes and brows look good. She was friendly. very skillful and careful. Communication was good when I phoned to check about patch testing. The under-eye protective patches with adhesive were a little fiddly and I am not used to the strong smell of acrylic in the salon, but otherwise I was happy with the service and would recommend to others.
I had a really lovely experience getting my acrylics done the other day. They were shaped beautifully and all match up really well. The acrylic was placed very evenly and though I went for no polish I was still offered top coat and cuticle oil too. I'd definitely recommend!!
Hated it! I had an appointment with Emily! They gave me someone else a trainee fine we all gotta learn somewhere but they never even asked me first! the trainee did my nails all bent and bumpy when I am on universal credit so it took me weeks to save that money! £38 for bumpy squint nails my carers went in they offered to fix them I was so angry so there was no way I was going to go back in! Then they gave me £5 back! Just £5 when I saved weeks for them! I don’t have money to get them removed!
I was greeted with an unfriendly expression of one of the ladies, the other two ladies did not even acknowledge me. I was asked "what I was doing there" and when I said I came for a nail appointment, I was told to wait. I was attended 20 minutes past my reservation. I paid 30 pounds for a set of acrylic nails that turned out crooked and bulky. The ladies work in a very rushed manner trying to get as many customers as they can instead of focusing on quality and each person. Very cold atmosphere.
Bad customer service Agressive nail technician Very loud and ended up with nail art I didn’t want Felt so intimidated I paid and left Lady kept pulling my fingers hard the whole atmosphere was awful The lady on the end was lovely The shop was spotless clean But never again
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