Arrived 9 mins late for my appointment due to unforeseen issues. Usually salons accommodate minor lateness but the manager refused to perform the full head bleach, tone and cut I had booked. She said she would only do streaks which is clearly not what I wanted. No concern for customer's wants and very rude and unprofessional. Was also eating when I came in and thus didn't greet me immediately which is ironic considering her reaction to my late arrival. Other staff lovely just the manager isn't.