When I arrived the receptionist / beautician wasn’t expecting me and later tried to charge me the full amount. The floor was full of cut hair and the waxing room was dirty with a gap in the window covering , not ideal when having your bikini area done. Felt like I was the one making small talk and she really pressed down on my arm at one point to get wax out of a new wax kit. Will not be returning but would use treatwell again.