I was really impressed with the quality of the wax I received and the staff were friendly and welcoming. The price was good but you couldn't spend on cars under £25 so I had to make it up to that but to be honest I thought the quality was worth that.
I did not expect a strip wax in all the most sensitive areas to be so painless - I guess that's how the experience of the beautician can make all the difference! The rooms may be a little enclosed but the decor makes it feel fabulous spacious and calming. Plus the beds move making it so much less awkward for me as well as the beautician. Thank you Root - I'll be back for more!
There was confusion when I sat down that I was having a cut and colour when I had just booked in for a quick blow dry before a party. I asked for a natural, full and wavy blowdry. What I actually got was a rough dry then permed curly ringlets via GHDs. I was running late for my party and so annoyed because the stylist didn't listen at all. I asked him to smooth out the ringlets with the round brush but he just combed them through. It was awful. If you advertise a blow dry on the website your stylists should be happy to do them standalone and in a proper method ie. using a brush to achieve shine and volume. Noone asked me if it was ok at the end (maybe they could tell by my face). Won't be back.