Despite my therapist being lovely, welcoming and personable the wax wasn't up to scratch. I didn't get the impression that they do them often, I felt like I had to guide with what to do.
Let's just, it wasn't completely finished. The salon was a bit dirty too.
The appointment was 1hr and 45 minutes late. When the technician finally arrived, I found out that I couldn't get the vaccumm facial which I had booked, as the machine was broken, and ended up getting a standard facial. The procedure itself was good, but had I known this, I would not have waited for almost 2 hours. The technician was very good and knowledgeable, but the lateness is inexcusable. Also, the rest of the displayed very low customer service by not informing me that the procedure I wanted was unavailable, and leaving me waiting for almost 2 hours, without even offering a glass of water.
I have nothing bad to say about the experience. I highly recommended anyone local to the area to come here for a wax. Was quick, pain free and I left with not a strand of hair left down there. I will definitely be coming back