I was kept waiting with no apologies. It was only 15 mins but my patience had already been exhausted that day and I was anxious about visiting a new salon so things started a little tensely. However by the end we were laughing like friends and I was really happy with the attention and treatment provided. The only constructive feedback I would give is to keep staff disputes/who is marking what juniors work away from customers and behind closed doors x
I really loved my hair. Thanks to emma and the team at rupert hays. Very nice salon and the staff were very friendly. Emma explained everything for me before the perm so i was well prepared. Would def reccomend