Arrived and was seated promptly by Kayleigh, my hairdresser for the day, who was being supervised by Craig. I've been to Rush Academy a few times, but this is the first time I've experienced the new 'pick your own time' format, which is a vast improvement, with much less waiting around. Haircut was excellent, taking about two hours which is about standard for my hair. I had an idea what I wanted, so didn't seek any advice etc, but I am sure they would have offered some if asked. Amazing value!